Production & Shipping

Order Processing and Artwork Approval

Every order begins with your personalized artwork.

  1. Artwork Preview: We typically send your personalized artwork preview within 24 hours of your order.

  2. Review and Approval: Review your design and let us know if you'd like any adjustments before production.

  3. Production: Once you approve your artwork, your canvas moves into production. If we don't receive a response within 48 hours of sending your preview, your order may proceed to production using the latest design created.

  4. Shipping: Once production is complete, your canvas is carefully packaged and shipped.

Production Time

Canvas production typically takes 2–4 business days after your artwork is approved or the review period has passed.

Production times are estimates and may vary depending on order volume, product availability, holidays, and other operational factors.

Shipping and Delivery Time

All orders are proudly produced and shipped from the USA.

For standard shipping within the United States, please allow up to 5-12 business days from the ship date for delivery. Many orders arrive sooner, but delivery times may vary depending on the carrier, destination, and seasonal shipping volume.

Please note that these are estimates, not guaranteed delivery dates. Holiday demand, weather, carrier disruptions, and other unforeseen circumstances may cause delays.

Shipping Costs

Shipping charges are calculated based on your order and destination. Your shipping cost will be displayed at checkout before you complete your purchase.

Any applicable shipping promotions or discounts will also be shown at checkout.

Order Tracking

Once your order ships, we'll send you a shipping confirmation email with tracking information when available.

Please allow up to 48 hours for tracking information to update after the carrier receives your package.

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate when placing your order.

If you need to correct your address, contact us as soon as possible at support@evermemorystudio.com. We cannot guarantee address changes after an order has entered production or shipped.

Delayed or Lost Packages

If your order appears delayed or tracking has not updated for an extended period, please contact us. We'll review the available tracking information and help determine the next steps.

For standard U.S. shipments, please allow up to 12 business days from the ship date before reporting a package as significantly delayed, unless tracking indicates an earlier delivery issue.

Damaged Packages

If your canvas arrives damaged or defective, please contact us within 30 days of delivery at support@evermemorystudio.com.

Include your order number and clear photos of the damaged product and packaging. After reviewing your request, we'll arrange a replacement at no additional cost when applicable, in accordance with our Refund & Replacement Policy.

Multiple Items in One Order

Orders containing multiple canvases may occasionally ship separately depending on production and fulfillment requirements. If this happens, tracking information will be provided for each shipment when available.

Contact Us

For questions about production, shipping, or an existing order, please contact us at:

Email: support@evermemorystudio.com

Please include your order number so we can assist you more efficiently.

Thank you for choosing Evermemory Studio. We're honored to help you preserve the memories that matter most.