At Evermemory Studio, every piece is personalized and created with care to celebrate the memories that matter most. Because each order is custom-made, we want you to understand our refund and replacement policy before placing your order.
Personalized Products
All of our products are made specifically for you using the photos, names, dates, and personalization details you provide.
For this reason, we do not offer refunds or accept returns for personalized products due to a change of mind, incorrect information provided at checkout, or personal preference once production has begun.
Please carefully review your personalization details and artwork preview before approving your design.
Damaged or Defective Products
We stand behind the quality of our products. If your canvas arrives damaged or has a manufacturing defect, please contact us within 30 days of delivery.
To help us resolve the issue, please provide:
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Your order number
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Clear photos showing the damage or defect
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A brief description of the issue
Once we review your request and confirm the issue, we will arrange a replacement at no additional cost when applicable. Refunds are not provided for damaged or defective products covered by this policy.
Incorrect or Missing Items
If you receive the wrong product or your order arrives incomplete, please contact us within 30 days of delivery. Include your order number and photos, if applicable, so we can investigate and arrange an appropriate resolution.
Order Changes and Cancellations
Because our products are personalized, please contact us as soon as possible if you need to change or cancel an order.
Once your artwork has entered production, changes and cancellations may no longer be possible. Orders that have already been produced or shipped are generally not eligible for cancellation.
Delivery Issues
If your order has not arrived within the expected delivery timeframe or tracking indicates a delivery problem, please contact us. We will review the shipment details and help determine the appropriate next steps.
How to Request Assistance
For refund policy questions, damaged products, or replacement requests, email us at:
Please include your order number so we can assist you more efficiently.
Our Commitment to You
Your memories deserve to be treated with care. If something isn't right with your order, please reach out to us and we'll do our best to make it right.