Refund policy
At Evermemory, every memorial canvas is thoughtfully personalized and made specifically for you. Because of this, we handle returns and refunds differently from standard, non-personalized products.
Personalized Orders
Since your canvas is custom-made with your chosen photo, name, dates, and design, we cannot accept returns or exchanges due to change of mind, incorrect personalization provided by the customer, or ordering the wrong size.
Before your canvas goes into production, you'll receive a digital proof to review and approve. You may request revisions during this stage to make sure your artwork is just right.
If we don't receive a response within 48 hours, your artwork will automatically be sent to production to prevent unnecessary delays.
Damaged or Defective Items
We want your memorial canvas to arrive safely and beautifully. If your canvas arrives damaged, defective, or with a printing or manufacturing issue, please contact us within 30 days of delivery.
Please include:
- Your order number
- Photos of the canvas and packaging
- A brief description of the issue
After reviewing the issue, we'll arrange a replacement at no additional cost to you. We may ask you to provide photos or other information to help us process your replacement request.
Errors on Your Artwork
If the error was made by Evermemory, such as an incorrect name, date, or other detail that differs from the information you provided, please contact us within 30 days of delivery. We'll work with you to correct the issue and provide a replacement when necessary.
If the information submitted with your order was incorrect, please contact us as soon as possible. Once an order has entered production, we may not be able to make changes or provide a refund.
Cancellations
Because your order begins the personalization process shortly after purchase, cancellation requests must be made before your artwork enters production.
Once your order has entered production, it can no longer be canceled.
Refunds
Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process the refund after it has been approved.
Your Satisfaction Matters
Your memories deserve to be treated with care. If something isn't right with your order, please reach out to us and we'll do our best to make it right.
Contact: support@evermemorystudio.com